Help center

Frequently asked questions

Everything you need to know before turning your chats into a book: format, import, delivery, privacy and pricing.

Format & delivery

How many messages fit in one book?

Each volume holds up to 400 pages, roughly 4,000 messages including photos and media.

Longer conversations are split automatically into multiple volumes. Pricing is tiered: the more volumes you order, the lower the unit price.

Can I preview my book before printing?

Yes. You get a faithful preview of the final layout before checkout. Adjust dates, content or styling until everything looks right.

Is the digital PDF identical to the printed book?

Yes. The PDF included with your printed book uses exactly the same layout. Keep a digital copy, share it or archive it safely.

What is the book quality like?

Softcover, durable binding, premium paper and high-resolution printing built to last. A comfortable size to keep on a shelf or give as a gift.

Can I order multiple copies?

Yes. Choose the quantity at checkout to gift the same book to family, friends or your partner.

Do you offer gift cards?

Yes. Give a MonLivreSMS gift card so someone can create their own book when they are ready.

What are delivery times and shipping areas?

Digital PDF: usually ready in under one hour after validation.

Printed book: shipped within 2 business days; delivery in France typically under 7 days.

Worldwide shipping: we deliver internationally with free shipping. Times vary by destination.

Where are books printed?

All books are printed in France using partner workshops selected for print quality and reliability.

Import & customization

Which messaging apps are supported?

MonLivreSMS works with most apps that let you export a conversation:

  • SMS & iMessage (iPhone and Android)
  • WhatsApp, Messenger, Instagram, Telegram, Snapchat
  • Any messenger that provides an export file (text, archive, etc.)
How do I export my chat?

Each app has its own steps. See our guides on the homepage or dedicated pages — e.g. WhatsApp, Messenger or Telegram.

Once exported, upload the file in the MonLivreSMS app and layout is generated automatically.

Can a short conversation still become a book?

Absolutely. Even a few pages make a meaningful keepsake: first love notes, messages with a child, milestone chats… The book adapts to your actual content.

Are group chats supported?

Yes. One-to-one or group threads — all participants and messages are included with their names and colors.

Can I merge several conversations into one book?

Yes. Combine multiple exports in a single volume; messages are sorted in chronological order for smooth reading.

Can I edit or remove messages before printing?

Yes. Edit, add or remove messages, insert notes or extra photos and media. You stay in control until you validate the order.

Are photos, videos and voice notes included?

Photos are printed directly in the book.

Videos and audio stay accessible via QR codes on the pages — scan to replay the moment.

Payment

When do I pay?

Only at the end, once your book is customized and previewed. Creating and laying out your book is free until you confirm the order.

  • Take your time to personalize
  • Review the final result before paying
  • Pay only when you are satisfied
Are there hidden fees?

No. The price shown includes layout, printing, the digital PDF and free worldwide shipping. Nothing extra at checkout.

Can I cancel after payment?

If printing has not started yet, we can cancel and refund. Once production begins, cancellation is no longer possible — which is why the preview step matters.

Is payment secure?

Yes. Payments are processed by Stripe, a certified encrypted platform. Your card details are never stored on our servers.

Privacy

Are my messages private?

Yes, 100%. Chats are processed automatically to build your book — no human reads your content. We never resell or reuse your data.

Will my book be public or visible to others?

Never. Your book is not published online or indexed. Only people you share the PDF or printed copy with can see it.

Can I delete my book after creating it?

Yes. You can permanently delete your project and associated files from your account at any time.

Ideas & use cases

Can I create a book for a child?

It is one of the most touching ideas: first texts, funny words, sweet messages… A gift to give later when they grow up, or for a special birthday.

Can I order a book in memory of someone?

Yes. Many families preserve chats with a loved one who passed away. We handle these projects with care — contact us if you need help with the import.

Can I ship the book directly as a gift?

Yes. Enter the recipient's address at checkout. You can also add a dedication for a truly personal gift.

Can I print professional conversations?

Yes. Client testimonials, team archives, company history… If you have the export file, MonLivreSMS works for professional use too.